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Customer Relationship Management (CRM) / Kunderelationsstyring (CRM) - Lexicon

customer
kunde
relationship
forhold
management
ledelse
lead
føre
pipeline
rørledning
sales
salg
contact
kontakte
account
konto
opportunity
lejlighed
segment
segment
campaign
kampagne
automation
automatisering
engagement
engagement
data
data
analytics
analyser
feedback
feedback
retention
tilbageholdelse
prospect
udsigt
conversion
omdannelse
support
støtte
ticket
billet
interaction
vekselvirkning
workflow
arbejdsgang
integration
integration
database
database
forecast
vejrudsigt
lead scoring
lead scoring
journey
rejse
churn
churn
pipeline management
pipelinestyring
customer success
kundesucces
opportunity management
mulighedsstyring
call center
callcenter
account management
kontoadministration
dashboard
instrumentbrættet
collaboration
samarbejde
mobile CRM
mobil CRM
customization
tilpasning
reporting
rapportering
targeting
målretning
pipeline analytics
pipelineanalyse
lead generation
leadgenerering
sales funnel
salgstragt
account insights
kontoindsigt
customer journey
kunderejse
touchpoint
berøringspunkt